FAQs for Hand Painted items

Q: How do I order?

Custom painted items such as bags,tumblers and more you can DM via Instagram, Facebook to request a quote. When doing so
make sure you provide as much detail as possible in what design you’re wanting including all elements and the type of item.  

Q: What is your turn around time?
A: My turn around time is 6-16 weeks. I work in order of which received as well as each item is hand painted and I don’t want to rush your artwork. 
 

 Q: Do you ship internationally? 

A: We currently ship within the US and Canda. 

Q: Can i cancel my order after I’ve placed it? 

You have 24 hours to request a cancellation. After 24 hours I will purchase (if need be) the item to be customized or begin working on the item. 

Q: Can I send you my item to paint?

A: YES, Please note with mailing in items you are responsible for shipping. We are not responsible for any lost/stolen/stuck in hub, mark as delivered but not received (delivered to wrong address).

Q: How do I care for the tumbler?

A: Each tumbler comes with a care guide on how to keep it lasting long. Tumblers are hand painted/ hand made. I strive to make sure they are as perfect as possible. Since they are hand made there may be random specks of glitter (glitter and spooky are my life) or small aka not 100% smooth spots of the sealant. It doesn't affect the usage of the tumblers. Make sure to use the lid that comes with your tumbler to protect the lip/Upper edge of the cup!

Q: Do you do more than cartoons?

Yes! I love painting portraits especially your fur babies! Anything really I love to paint! 


 Q: Can I return my item? 

No, I’m sorry there is no returns on items. If you received a damaged item, please DM me so we can discuss further action.