Refund policy

Please use our Contact Us Tab displayed on our website for any order related questions or concerns. (If needing to email pictures please continue reading below)

We do not accept any returns. If you are to receive your item damaged to which it cannot be used please emails us pictures at: theshanahans31@gmail.com. You have 1 business day from the delivery date to contact us about your damaged merchandise. 
We are not responsible for damage to your item(s) after the delivery date and items will not be refunded. This includes scratching,peeling etc.

If your item is lost/stolen: First we will check with the tracking on our end. If the item was delivered to a PO BOX unfortunately we cannot credit or reship due to having to be the key holder to the PO Box. THIS GOES FOR APARTMENTS AND PARCEL LOCKERS. 

We are NOT responsible for lost or stolen packages if a home address tracking shows delivered and have confirmed the label was sent to the correct address, we advise for you to contact your local postal service for GPS tracking information.

Returned to sender packages: we will reach out to you with a copy of the address you provided during your order and request for you to pay for a new label to a different address to prevent return once more. This includes address you may have add things delivered to before such as a work address etc.

Delivery Attempted: Tracking will state the item is being held at USPS per customer request or other conditions. At times they will leave a pink slip if not your tracking information will display it as well. You can visit your local post office to pick up your item. You may need to bring in your tracking and ID to them. If you refuse to pick up your item or contact USPS by phone, you will not be refunded until the item is returned. USPS can hold items up to 15 business days per stated on their website.
We are not responsible for items being held at the post office. It is the customers responsibility to contact/ pick up item.